CED National takes
pride in its superior customer service and continually strives for above-and-beyond
creativity and responsiveness. Communication with both customers and manufacturers is the
key to CED National’s success as a lighting and electrical
supply partner that is so much more.
Customer-Specific Inventory
Working
with manufacturers, CED National maintains inventory unique to
each customer’s ongoing needs so the lights can
come on when they’re supposed to. Manager George Norton
calls it “just-in-time inventory,” an efficient practice
that ensures a store-opening package arrives exactly when it
is needed. The normal wholesale turnaround of two to three days
just won’t work in the national accounts arena, where down-to-the-wire
scheduling is a matter of course, and customers have invested
heavily in advertising scheduled store openings. But CED National’s
customer-specific inventory is not limited to lighting and electrical
products.
“We don’t have tunnel vision here,” says National
Accounts Manager Steve Spencer. CED National sees its role as
much more than just a lighting supplier, stepping in to solve
unusual problems its customers encounter. That means vacuum cleaners,
tool kits, gas cans, or even margarita machines might share warehouse
space with customer-specific lighting and electrical inventory. “We
know we can’t be all things to all people,” Spencer
says, “but that’s not going to stop us from trying.”
CED National does whatever it
takes to get the doors open on time—and keep them open,
day after day, without a hitch: